Our goal is to improve the main indicators of our clients' business performance, specifically sales and the number of successful transactions.
Who is our client?
If low quality of the route, connection losses or the inability to reach a recipient means losing your income, then you are our client!
120'minutes' mission is to ensure that our customers never experience any media failures and any other connection problems, which unfortunately are common at the international telecom market.
We focus on call centers aimed at effective sales.
We completely removed unnecessary people from our dialogue with a client. When you work with as you work only with professionals who are capable to answer questions themselves, as well as diagnose tech issues and find a solution. Our specialist gives comprehensive recommendations, shows the possible solutions and describes the optimal path in every particular case.
We have implemented a truly individual service. Our customers are used to the fact that a specialist knows all the stages of partnership and instantly understands an idea of the message or specifics of the client's business.
In addition to products and solutions, we focus on service. Therefore, our internal KPIs of optimal work with the client looks like this:
Minimum response time of the support service
Problem analysis and solution takes less than 15 minutes
Our Lab TeamHEADS OF THE MAIN DEPARTMENTS
The head of the laboratory and generator of ideas, DevOps. He does everything and sometimes even a little more. Keeps his hand on the pulse of high-tech development and monitors innovations and trends. Enjoys solving irregular issues, appreciates communication with unique and creative people.
Expert maintenance of SW/HW infrastructure and technical support. She knows exactly “what happened” and “what to do” to fix issues as quickly and efficiently as possible.
Active and mobile. Sport as a lifestyle. She has a higher education in psychology and likes to arrange a team building exercises.
Legal and financial support of processes.
Competence, punctuality and responsibility are her professional credo.
After work, she completely transforms and practices a religion of style, fashion and beauty.
She works with customers and partners.
Quick reaction, instant understanding of the essence of the issue, comprehensive answers to any question and solutions to any problem.
She likes landscape design and experiments with the interior design. Inspired by fantasy fiction and spiritual literature.
Full stack developer. Technology development, support of business solutions.
Complex solution of technological problems with subsequent support — from creating concepts to writing software components.
He is fond of cars in all their diversity — including tuning and the transformation of standard into non-standard.